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Major Rant on Customer Service (not)

<Rant> I'm really angry at the fact that we see regularly posts like this in many forums around the Internet: This works perfect for me. Dont understand why this happens. Shouldn't [vendor name...

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Staying Connected on the road

I arrived home from Africa yesterday after an extended voyage courtesy of the volcano in Iceland. Fortunately, we only had a 40 minute delay on the ground in Heathrow and an extra hour to fly around...

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Is Now the Time?

In my previous post I suggested that manufacturing might be at a point where we can make a step-change in productivity.  Unlike the past 20-25 years where it seems we have struggled with the...

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